I just used the option for someone to call me back – we will see if that was a mistake! (4/11). Thank you, it worked!
– and they will usually go above and beyond for the customer that IS nice to them….
Thanks for sharing it. Your email address will not be published. The voice recognition software that USPS uses is awful so dial your answer whenever you can. THEN AGAIN, LOOK WHO THE USPS HIRES, SHOCKER!!
Currently waiting on hold for the past 8-10 minutes, but it beats the loop that repeats what you can read on the website! American Airlines Direct Flights To Italy, Bless you for having the patience to go through all that! Press question mark to learn the rest of the keyboard shortcuts. Been trying to find some sort of “call back app” or something of the sort.. I was SHOCKED when I got a response with detailed information of where my packages were mid day on Sunday. I’ve been trying to call them for a few days by now, and finally!!! need too know how too return a package back. The USPS is apparently using an Indian call center for customer service. At the main menu say “other” and then say “fraud”. these people are usually over-worked and just want to talk to someone nice for a change! The 0000000000000 (zero) thing and saying “agent” a ton of times actually worked. 2/16/17: I called USPS due to a priority mail package being sent to Puerto Rico from IL instead of Seattle where I live (seriously?). After you dial the 1-800 number, the recording will thank you and then ask if you want Spanish (para Espanol). I sat on hold for about 30 minutes, and then was connected with THE NICEST agent I have ever talked to (I am sure it helped that I was sweet as honey to her – she helped correct the address error on my package so that I will be able to receive it next week – instead of it being RTS) .
Talk to a real person!
Contour Living. At this moment, I’m on the phone and still no results for my pkg. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. THAT AUTOMATED SYSTEM IS AN ABSOLUTE SIN!!! Who knew it could be that easy to beat the USPS machine. I utilized the call back option. I was connected to the post call survey though but I doubt anyone looks at those. 4/1/16, Praise Jesus. i am from Italy hello.
USPS says it was delivered. Also, after my call I called the number that had called me back which was 678-279-7980 (in Georgia) just to see what would happen and it just went straight to the part about getting a call back w/o having to push all the zeros. This post contains some affiliate links, which means that I make a small commission off all items you purchase at no additional cost to you. Thanks a lot it worked for after pressing so many zeros lol 11/30/2015. MOST USELESS CUSTOMER SERVICE EVER!!!
This has worked successfully for me except for my local post office.
When voice started, press 6 3. I’ve been trying to reach a human for days! At this time, push 0 (zero). 7/11 not working for me. The 0 trick no longer works, and saying “agent” right off the bat does not work. What is going on? Here’s what I did. I’m not able to drive to the post office during their normal business hours, so my only option was the national line.
8/30/2019 On Hold for about 45 minutes – 1 hour. I did tried the zero thing, but it didn’t work for me. As of 8/17/16 this does not work but I was able to get in touch with a human relatively easy. 000000000. nice work. pardon the all caps but THANK YOU!!!!!! Hungarian Sentence Structure, WHAAT! I was waiting for 1 hour and 30 min on the phone, finally got hold of someone, she told me she can’t help me. It’s best to call your local post office, if you can get your hands on the number, to avoid the torturous experience that is the USPS toll free number and for answers to questions.
First, dial 1-800-ASK-USPS (1-800-275-8777) during their normal business hours. their phone system is a joke i hate post office so much! Never happened! Its going to say Thank you for calling usps, blah blah blah, and ask for a language choice. Listen to the automated voice again. Thanks, this helped a bunch!!
I was able to FINALLY get through after following your advice from 2/25 to blast the automated line with zeros. Hope they have luck there.
Will never use USPS if it’s possible. Worked exactly as described. It WORKED!!! Seriously, I think the people they hire at these call centers, while sometimes pleasant, have no ability to actually go outside of the strict and robotic procedure they are given.
@nickg: Thank You!
That is the problem. It worked!!! Only the last step above requires actual voice input.
** 1. Fun Facts About Red Wolves, So I tried another method. I won’t hold my breath waiting for the call back. Glad the forums are around. The 0 blasting method worked to get me a call back as of March 16, 2016.
It’s 1:20 on a FUCKING Tuesday afternoon. http://gethuman.com/USPS__US_Postal_Service_/phone-number_customer_service_1512_no.html. I have called on multiple phones trying different things to get to a live person….no one will answer the phone!!! Saying “agent” didn’t work… I had to lie and say technical support across 3 menus and now my wait time is 24 to 30 minutes to talk to someone that I don’t even need to talk to.
After the Spanish prompt, press 0. And thank you for commenting and keeping me updated when these strategies stop working. If it asks you to do an action after it finishes, hit zero about 15 times in a row, very quickly, like: 000000000000000. It gave up and sent me to customer service.
Then it will talk about a policy. Their service and system are horrible. USPS Tracking ® - The Basics; Tracking Status Notifications; Missing Mail – The Basics; Email Customer Service. Thank you so much for the information!
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I am ready to have a breakdown what kind of a system do they have here??????????????????? Lisboa Viva App, It still works! I was redirected to wait between 40-60 mins before speaking with someone. It stayed in the city which is only 20min from house for 6 days! Or call 1-800-ASK-USPS. Just wait and do nothing. If you want to call USPS (United States Postal Service)department or speaks to USPS live person follow these steps: Step 1: Dial 1-800-222-1811. As of 7/1/16, this is no longer working. All I heard were repeated automated messages, which were not helpful.
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