If they are a reputable merchant, they should work on your behalf to get the situation corrected by getting you in touch with someone at UPS who has the authority to remedy any problem that is attributable to UPS--not the first three or four levels of underlings who all ask you the same questions, and then must pass your problem up to the next level. Just put the good hoop on the batter side. We provide unparalleled customer service and always strive to exceed our clients expectations. dial 1-XXX-555-1212 …

And in an era where communication and access to information are essential to conducting transactions, that is a little conflicting given that so many small 'companies' offer easy access and direct sales.

Are you 100% certain that the seller is an authorized dealer for new Ludwig drums? Gurnee, IL 60031 | 847-263-6200. ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us

The drum shop is not responding to any of my emails for assistance so I am just trying to buy the parts from Ludwig to repair the kick drum so I can actually play my new kit. It's easy and works well. Bad sound in Ludwig floortom - bearing edge?

I have never bought anything before from the drum shop( which will remain nameless) where I found this kit but it will be the last. Just bought a brand new Ludwig Vistalite Jason Bonham Signature Kit and UPS destroyed the bass drum box in transit as they always do and damaged my new 14x26 kick.

Find address for Ludwig Drums - find area code for contact address XXX. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources.

If these were purchased from a dealer they should be able to handle the replacement drums with no cost to you, you should not have to do any foot work. Then again, the small companies don't have the kind of dealer network that Ludwig has. You'll end up having to send back the 26" and hopefully the next one will make it through the gauntlet all right. This really isn't a Ludwig Customer Service issue. High quality example sentences with “customer service” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English I know several Ludwig Employees frequent this forum from time to time. Vintage late 70’s Ludwig 6.5” Supraphonic. © 2014-2020 Ludwig S.R.L.S. High quality example sentences with “To facilitate customer service” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English Sonnuvabit*hin UPS. The OP wants to by some parts from Ludwig and is looking for a number to call. We think our team is pretty great and we know you will feel the same, if given the opportunity. Ludwig is a manufacturer of percussion products and accessories. Ludwig AVH snare drums both rosewood&Supraphonic/Tama rosewood 6.5x14. Let us help you find what you’re looking for in a new home and new community. I can't play my new kit which is really frustrating. I stopped using UPS after a few of my first customer received boxes of matchsticks instead of drum shells after UPS got through crushing the boxes. Gurnee, IL 60031 | 847-263-6200, ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us. Feb 12, 2014 #7 Ludwig Corporation We hope to hear from you! Your beef is not with Ludwig.

Drum Outfits, Snare Drums, Marching & Concert Drums, Timpani, Mallets, Drumsticks, Drumheads, Atlas …

If you bought it though Ebay, file a claim. If they are a Ludwig dealer, they should take care of it. dial 1-800-555-1212 (toll free) and ask information for Ludwig Drums. If I were you, I'd take the offer of assitance from one of the retailers here at DFO who could contact Ludwig on your behalf to verify if those drums were sold to you by an authorized Ludwig dealer. Your ultimate beef is with the seller of the drums. Someone else already posted a question about the "new" factor of these drums if at least some of the drum set came ito you after being packed in a Yamaha box. The drum shop where I bought this kit only had a UPS shipping account so I wasn't given a choice or I would have begged for Fed Ex Ground. Those look awesome, btw. The seller is being less than responsive so I need to take care of this on my own for fast resolution and then I will go after UPS for reimbursement. Please complete this contact form and one of our executives will follow up with you shortly. You must log in or register to reply here. JavaScript is disabled. I'm with everyone else here – contact the seller. I guess Ludwig is another company that prefers not deal directly with the customer so I'll just go through my regular drum shop for parts. This really isn't a Ludwig Customer Service issue. If it was not purchased new from a dealer not much ludwig can do other than point you to a dealer like Russo Music to order replacement parts.

My best man, who I've known for over 40 years, has worked as a shifter driver for that as*hole company all his life and told me all the horror stories. Sucks. I am well versed in filing claims with UPS as I used to build and ship drum kits all over the world when I owned my own drum work shop.

The act of providing services to customers before, during and after a purchase. :O That said, Ludwig's main number is 574-522-1675. My hunch is that UPS may say that the seller did not adequately pack the contents. Regarding compensation for the damage, the OP said they'll deal with UPS and the seller as a separate issue. I'll worry about filing a claim with UPS later. They could contact the seller to make sure they take care of you, but other than that it's the responsibility of the seller (and UPS) to take care of this.

© Ludwig And Company 2020 | 4081 Ryan Rd. Damage is insured so they just let 'er rip. They really don't give a flug about anything there except for production. .css-aurft1{box-sizing:border-box;}(CS is .css-fqovtb{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-fqovtb:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}customer.css-17j6aty{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-17j6aty:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}.css-17j6aty:last-of-type{box-shadow:none;}.css-17j6aty:first-of-type{box-shadow:none;} service).

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