At least in the U.S., few truly “technical” workers (engineers, data scientists, etc.) There’s still work to be done equalizing pay in support as in other professions, and we can and absolutely should do better. @media (max-width : 767px) { .trend-icon-img { width : 15% !important; } .trend-icon-desc { width : 75% !important; } }. This occurs across other industries in the U.S. and around the world. Job Category Popular Jobs Cleaning & Sanitation Customer Service Food Preparation & Service Human Resources Loading and Stocking Management Retail Sales Responses to the question “Are you providing technical support?” told a different story this year than they did in 2016. This seems consistent with recent research suggesting that the pay gap widens as women are promoted. Get insight into the latest trends affecting the demand for talent so you can hire the right candidate quickly and keep them happy. Emily is the Head of Content at Loom and a Help Scout alum. (We made the call to disregard a few entries indicating annual salaries under $5,000 for full time employees — these numbers are likely due to self-reporting errors — e.g., respondents could have misread the line about annual salary vs. monthly).

Research underlines that in talent management, effective leadership is more difficult yet more crucial than ever. CalOptima - Annual Base Salary Schedule - Revised August 1, 2019 Effective as of May 1, 2014. Those who self-identify as “technical” are overwhelmingly male. Salary estimates are based on 2,410 salaries submitted anonymously to Glassdoor by Customer Service Representative employees. Companies with larger support teams tend to pay more: Teams of one-five people earn a median of $47,750 compared to the $55,000 people on teams of five or more earn, and $64,328 that people on teams of 101-500 people earn. Hoe geef je follow-up aan je sollicitatiegesprek?

What skills do you want to learn or develop for yourself? The median customer support salary for 2018 is $50,000. However, there wasn’t as much salary variation between support professionals who assist customers in a technical capacity and those who do not. You have 4 days left to apply for this job. About the same as men at 5-9 years of experience. Based on this year’s survey results, the best ways to maximize your spending power as a support professional are: We should note that a sample size of 203 is problematically small and that we refrained from making too many comparisons between this year and last year’s data due to 2015’s even more problematic sample size of 60. ... every associate makes a difference. That's where Robert Half comes in. In 2016, 16% of responses came from outside the U.S. and Canada; in 2017, 29% of all responses did. If you had the same role in 2017, what was your salary then (in U.S. dollars)? Take the guesswork out of salaries — use the Salary Calculator to discover starting pay ranges for positions you need to staff or jobs you are pursuing.

Preferred candidates have the ability to complete a process, and have strong problem-solving and multitasking skills.

Regions other than North America (with its larger sample size) are only included for reference and should not be considered representative of median salaries in those regions. Hoe bereid je je voor op een telefonische sollicitatie? © 2020 Robert Half International Inc. All Rights Reserved. Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Get up to date with starting salary ranges, the latest hiring trends, tools you need to recruit top talent and much more with the Robert Half Salary Guides. People just beginning their career in support can expect to make around $37,000 per year, with that number rising to $50,000-$55,000 after several years of experience. SaaS companies pay the highest wages for customer support in 2017, with an average salary of $63,651. This is only a slightly lower discrepancy than last year (and in comparison to other industries in general): Women make 94.6% of what men earn in support in 2017, compared to 94.4% in 2016. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Not enough reports to show salary distribution. The community relies on everyone sharing – .css-1c7uf6v{background:none;border:none;font-size:15px;color:#1861bf;}Add Anonymous Salary, Customer Experience Associate - Hourly Contractor.

How much is Coles’s staff discount? On average, customer support professionals who provide technical support reported slightly higher salaries on average in 2017 than those who do not: Salary depending on technical ability, however, may again be impacted by differences in title.
Marketing had the lowest average salary of $42,128, although there were only 15 respondents in that industry.

We love hearing your stories about how you’ve used the study in conversations about compensation! The median salary for co-located workers is $65,220 and $65,000 for remote workers. The results of this year’s survey unfortunately corroborate what women around the world and across other industries experience.
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Based on feedback about what kind of information is useful to bring to those conversations, we changed some of the questions we asked in this year’s survey: Adapting the survey each year means we can’t provide a year-over-year comparison in some areas, but it also reflects which questions are currently top of mind for members of the community. Expertly curated emails that’ll help you deliver an exceptional customer experience.

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